Cancellation & Refund Policy

Cancellation Policy

La Creme Bakery Cafe believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 72 hours of placing an order & before 24 hours for delivery date. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process production or of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that the Just bake marketing team has obtained on special offers or occasions like Pongal, Diwali, Valentine’s Day etc. These are limited offers and therefore cancellations are not possible.
• Just bake does not accept cancellation requests for perishable items. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case you feel that the product received is not as per your expectations, you must bring it to the notice of our customer service within 6 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.